Ebony has a rare progressive neurological disorder called Ataxia-telangiectasia, which affects her nervous and immune systems. She loves to regularly visit Jacksplace to see her friends, relax and have fun, while she receives the specialist nursing care she needs.

This is her story.

I am 26 years old, and I live at home in Bournemouth with my mum, dad and my dog Trixie. I love coming to Jacksplace to hang out with my friends, and the carers are friendly as well.

Family stood in water with waterfall behind wearing wetsuits
Young woman and mum holding funny inflatable banana and trumpet props, smiling

I volunteer in a charity shop, sing in a choir and love going to the cinema with my friends. I’ve got a Nintendo Switch that I like but can’t use it for very long as I get cramp and find it very tiring. I’ve got an iPad that comes in handy for reading because I can enlarge the font.

I have a rare progressive neurological disorder, Ataxia-telangiectasia, which affects my nervous and immune systems. It means that my motor skills are affected as well as my eyesight and my speech and I am also very susceptible to colds and infections.

My health condition means I have to use a wheelchair for a large part of each day because I can’t weight bear and I get tired very easily. I have dystonia which is a disorder that causes me to have involuntary spasms which affect my mobility. My eyesight is impaired, so although I can see, if I’m looking at one line on a page, my eyes jump to the next which makes it difficult for me to read.


I need help with everything, and my condition will deteriorate over time. It frustrates me a lot because I can’t do what other people can do.

Girl in dark green hoodie and glasses smiling with fists in the air in celebration

I see my friends go off and do things on their own, but I can’t go out by myself as I always need to have a parent or a carer with me.  I’ve got a carer who comes into my home to help on a couple of days a week, but my mum does all of my personal care.

I was first diagnosed when I was three years old after my parents had noticed that I was gripping the floor with my toes when I tried to walk, and I kept walking in zig zags. I also kept getting lots of colds. My parents took me to the doctor, but it took a while for me to get a diagnosis.

Woman in brown tree costume with green cardboard hat on with arm around little girl in green fairy costume
Two girls sat together smiling in school uniform

I started visiting Jacksplace when I was around the age of 18 and when I first visited, I thought it looked amazing and so cool.

Young woman in sparkly Xmas jumper laughing with lady in red polo top and Santa hat

I like Jacksplace because they don’t treat you like kids and they don’t treat you like you’ve got a disability. They treat you like one of their own.

— Ebony

I love swimming, so if I can, I will go in the hydrotherapy pool, which is great for me as I can actually walk in the water. I have diabetes so the exercise is good for me. I can’t really go in public pools as they don’t always have the right facilities such as the special overhead hoists that they have above the hydrotherapy pool in Jacksplace. They also have them in the bedrooms and bathrooms. I like it when I have a bath there, as I’ve only got a shower at my home, and I love having a bath.

Young adults in wheelchairs with staff members wearing red polo tops holding light sabers with Stormtrooper pointing blaster

I love going to Jacksplace to meet up with friends and we can relax together and have some fun.

— Ebony

However, I’ve struggled with the passing of two of my friends who also visited Jacksplace, and I found it very difficult as one of them had the same condition that I have.

Boy in teal blue hoodie smiling with girl next to him with her head on his shoulder

At Jacksplace, we do activities like cooking and baking. I particularly like cooking dinners and even cooked a roast for everyone once. There’s a café area that’s styled like an American diner, and the worktop and tables can move up and down which makes it easier for me to reach. It is difficult for me to do this at home as things aren’t at the right height for me.

Chef and young woman laughing as flour sprays out of food mixer
Chef in apron and young woman in wheelchair smiling with dough scones laid out on trays in front of them


Because I am diabetic, I have to have insulin. When I stay at Jacksplace, the staff do my insulin for me. I trust the care staff to do that.

I have to avoid dairy and carbohydrates as they upset my stomach, but the catering team will plan for this when I am visiting. I like it that they ask me what I want to eat as I don’t always like the food that’s on the menu so I ask if I can change it! They don’t mind doing that for me.

When I stay at Jacksplace we go to the pub and cinema, and they arrange lots of different activities. One of our trips was to Oceanarium in Bournemouth for the day, which was great fun. They have arranged for a mobile farm to come to Naomi House & Jacksplace, which is great because I love animals. I go to day service at Jacksplace which is held once a fortnight and people can visit just for the day. We do lots of arts and crafts and play board games and card games.

Girl smilng in wheelchair holding goat in garden
Young man and young woman in wheelchairs either side of woman dressed as yellow chicken, in kitchen

The activities team arrange a special weekend each year where we can stay at Jacksplace and have activities arranged around a particular theme. On one of the weekends, we made a film all about Jacksplace, called Jacksplace TV. We all worked together, and we interviewed the staff. I have amazing memories of that day.

Staff members and young adults outside of Jacksplace
Behind the scenes with young adults and film crew

I like it when they arrange special themed events like the New Year’s Eve parties, masquerade ball, and a James Bond themed night. Each year, they arrange a special Jacksplace festival that is called Jestival. There’s lots of music and live bands which I really enjoy.

Young woman in wheelchair smiling with glitter on her face and flowers in her hair, holding an inflatable blue dolphin
Group of young adults and staff in festival wear in Jacksplace garden

Jacksplace is a home from home.

It gives me independence and it gives my parents a break from me, and I get a break from them! Everyone needs a break and a change of scenery sometimes.

Girl in sunglasses and headscarf sat in vintage car smiling with hands on steering wheel
Young woman laying back with face mask on, poking her tongue out, with lady stood next to her smiling


Naomi House & Jacksplace is a great charity because they help so many children and young adults like me and we need the support.

Jacksplace TV


Check out the film that Ebony mentions in her story and discover Jacksplace from the perception of the young adults that visit, in this film, created by them.

Jacksplace

Click to find out more about the region's only hospice for young adults.

Discover Jacksplace